Giant Hypermarket – Everyday low prices! (Is it really true?)

Giant Hypermarket which claimed to ensure that consumers pay the lowest prices may not be entirely correct. They may claim to offer low prices but it is not necessary true if you are not careful with the actual amount that you are paying for the items, as it is usually due to human errors.

I regularly shopped at Giant Hypermarket in Bayan Baru, Penang with my parents and have on many occasions came across huge price discrepancies between what is labeled on the shelf compared to what is paid at the counter. Sometimes the price discrepancies could even ridiculously go above RM10 per item. In the past, we used to just inform the sales assistant to get it rectified. But however, I have noticed that this is still happening and I thought it would be a good idea to inform the public about it so that they could be more careful. I know that these mistakes are not intentional but then it could still causes us to end up paying more.

Today, I went to buy some groceries with my parents and found the following price discrepancy for the Ferrero Rocher chocolates which I’ve initially wanted to purchase. However, I am glad that I’ve actually took the trouble to get the chocolate scanned at the nearby price scanner to confirm the price which I will usually do. And guess what? The price listed on the shelf was RM17.29 but when I scanned the item, it showed as RM21.99, giving a price discrepancy of RM4.70 which is a whopping 27% extra. If I have not scanned this item and proceeded straight to the counter to pay with all the many items in the trolley, we could have missed out this and actually ended up paying more.

Besides, if this price error could happen in Giant Hypermarket, I believe it could also happen anywhere else. So the best is to be a smart consumer and check all items before heading for the checkout counter. It could be troublesome but this could potentially save you some money, especially in times of inflation. Errors like this could be avoided if the hypermarkets or retail outlets could just print the prices and stick the tag on every item. It may incur more work but at least it will protect the consumers.

Below is the Ferrero Rocher chocolate that I have managed to snap some pictures to show the price discrepancy between the shelf label and the scanner pricing. We need to create some consumer awareness to ensure that we always check the prices before paying. It doesn’t matter where you shopped. Most people will just assume that the prices labeled on the shelf are correct.

Still learning to be a smarter consumer,

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